Configuration Management Database (CMDB) tools have to be considered integral to your ability to run the business as smoothly and efficiently as possible.
If you want to level up your ServiceNow CMDB and take advantage of the latest tools at your disposal here are some pointers to help you do that.
Understand what CMDB in relation to ServiceNow means
CMDB is the term used to describe the ServiceNow database tasked with storing all of the technical information related to your IT system.
It is the blueprint that controls how your systems operate and communicate and that is why it is so relevant to use all of the available CMDB tools at your disposal.
Data governance
It should be remembered that any ServiceNow platform is heavily reliant on on the data within the CMDB and that means a policy of formal data governence is entirely necessary if your data-capabilities are to be maximized.
Choose the right data source
Another important tool to consider is one that makes it easy for you to choose the right data sources for the intended tasks.
You should be aware that ServiceNow is able to support multiple data sources, so it is essential that you pick carefully when it comes to finding the one that fulfills your objectives.
Look for ITIL compliance
An open-source option that is ITIL compliant should provide you with the framework for centralized IT service management.
Ability to plan and manage IT changes
Another useful tool to look for is a software package that offers ITSM, which makes inventory and asset management easier to handle.
Cloud-based for clarity
If your CMDB software is built for cloud this should make it a lot easier to enjoy a clear and concise overview of your IT ecosystem.
This enables you to identify and manage data within your whole IT environment.
Manage shared infrastructures
Next on your list of priorities would be a platform that opens up the ability to generate a singular repository of items across all of the typical complexities that comewith shared infrastructures.
Asset management
A state-of-the-art CMDB system is possible if it runs in Jira and one of the reasons why it would be good to have this level of asset management is because it simplifies the source quicker and encourages a faster response rate to IT issues.
This would help to minimize downtime and allows you to manage operational risks.
ServiceNow mapping
Having already highlighted the importance and relevance of ServiceNow it is worth poining out that you can further strengthen its usefulness by pairing it with ServiceNow Mapping.
This tool brings all of the key components together and increases visibility of your IT structure.
Powered by machine learning
Finally, if you have a hybrid IT environment you could benefit from real-time monitoring and a greater element of control via multi-cloud discovery.
The discovery aspect of this tool is powered by machine learning, so it should allow the software to improve software asset management over a period of time as it furthers its own education of your system.
As you can see, a host of tools are at your disposal to enhance your CMDB experience.