In recent years, it has become crucial for service organizations like HVAC to leverage any opportunity to boost their efficiency, and investing in HVAC field service management software is one of the best ways to do it.
Customer expectations are also changing, with an emphasis on technology and fast reliable support. In fact, nearly 90% of customers want to see modern technology applied to their technician scheduling, and nearly as many customers would be willing to pay a premium for it.
With the right HVAC software solution, service organizations can increase their productivity, better utilize resources, and become more effective when it comes to delivering service to their customers.
Are you thinking about investing in field service software for your HVAC company? In this post, we’re discussing the top 5 benefits of this software and how it can help your company increase output and grow.
- Better Responsiveness and Mobility
Being highly responsive is difficult, especially if you’re still running your company with paper-based work orders and manual processes. In today’s quickly-changing marketplace, this means falling behind the competition. HVAC companies need effective tools that are responsive in the field so that they can communicate with their technicians quickly and efficiently.
For this reason, many HVAC organizations are asking that their field service management software has a mobile app that enables them to easily forward work orders to the field and get those work orders back filled out with all information, signatures, checklists, and photos so they can be billed to the customer quickly.
- Improved Allocation of Resources
Regardless of the number of technicians you have, getting them to the site on time can be quite difficult. For any service delivery organization, scheduling and dispatching are the most crucial parts, and for HVAC companies, these can be especially complicated during peak seasons when cooling and heating units have to be working almost non-stop.
HVAC software allows you to book a larger number of appointments and allocate your resources to the proper job. These solutions are also equipped with tools that you can use to assign tasks in accordance with your technicians’ skills, always making sure that the right person is dispatched to do the job.
Combined with a mobile app, field service software will allow you to forward work orders to the field, make changes in case of an emergency, and see technicians’ schedules weeks or even months ahead. This way, you’ll be able to avoid missing or double booking calls and limit idle times in order to ensure they are constantly working throughout the day.
- Improved Sales Process
Your field technicians are practically the face of your HVAC company and are in direct contact with your customers every day. If they provide excellent service, customers will trust them when they recommend additional products and services. In fact, it is safe to say that customers usually trust technicians more than they trust salespeople because they see them as products and experts.
With a good field service management solution, you’ll be able to give your field technician the opportunity to create quotes out in the field and secure additional work, turning them into very efficient salespeople who have a positive impact on your company’s bottom line.
- Real-Time Monitoring and Streamlined Inventory
A good HVAC software solution enables you to see the exact status of the technicians currently working in the field. As a result, you’ll be able to communicate with them more easily, monitor the performance of overall service, and make dispatch service calls more effectively.
You will also be able to see how much time your technicians spend filling out paperwork, idle, or in transit, and find ways to fully utilize their time. According to a report released by Aberdeen, the average idle time of technicians can reach 40%, which contributes to overall poor performance.
- Better Customer Service
Field service organizations seem to be keeping up with the changes and innovations in the industry, as more than 83% of them believe that technology will have the most impact on improving customer satisfaction.
HVAC field service management software can help improve customer service by making sure that your customers are never overseen or forgotten and that your team will always arrive on time with the right information and tools to deliver high-quality service.
In addition, HVAC software makes it easy to schedule technicians in case of an emergency by allowing dispatchers to search by location for the nearest technician. It also offers ways for customers to book service without needing to make a call, such as direct emails that automatically create work orders, customer portals, and QR codes.
HVAC software might be the missing piece to your company’s success. Not only does it allow you to automate processes, but it also improves the overall CX.
There’s a number of ways you can automate your service delivery but it all starts with an HVAC field service management software solution that can impact multiple aspects of your field service operation.