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  • Customer Service Trends Are Changing in 2019 – Salesforce Report

    Salesforce, the global leader in CRM, released its 2019 State of Service report capturing insights and trends from service agents and decision makers worldwide to determine their biggest challenges and priorities, the changing role of customer service agents, the impact of artificial intelligence (AI) on the future of customer service and how mobile workers fit […] More

  • Gamifying Your App Can Improve Downloads and User Engagement

    An app that doesn’t garner downloads or retain users over time can be a wasted of resources. Gamification, the practice of integrating game-like features and activities in a non-traditional game setting, is one method your businesses can use to improve the long-term viability of your app. Consider the following reasons why introducing a gamification concept […] More

  • The Most 10 Effective Methods of Search Engine Optimization

    SEO or Search Engine Optimization is one of the most popular and promising industries that has started to grow and spread all over the world. If you own a website then, learning SEO is the key to establishing a successful and ecstatic website. Without the right SEO strategies and ideas, you will never be able […] More

  • Top 10 Advantages of Big Data in Financial Sectors

    Big data can be described as huge volumes of structured or unstructured data whose analysis can enable businesses to make strategic decisions. A proper understanding of big data through reporting can help businesses make significant progress and make better and more successful decisions in areas such as finance, human resources, customer service, and more. The […] More

  • Infosys and ABN AMRO Announce Partnership in Customer Experience

    Infosys, which is the second largest IT consultancy firm of India is now set to acquire the 75% stake for Rs 986 crore in the Stater NV, the mortgage service provider of the Dutch Bank, the company revealed in a report. ABN AMRO will continue to hold the remaining stake of 25%. This will be […] More

  • AI enabled Chatbot’s to enhance business experience

    Artificial intelligence (AI) has been a major buzzword across the globe over the last few years. The impact of AI’s potential transforms the decision-making process using highly accurate digital data. These days’ users are more friendly to social media as compared to direct contact due to the digital transformation. Therefore, business needs to transform their […] More

  • Salesforce For Marketing And Customer Retention

    So, done with all your possible researches about how you can use Salesforce for Marketing and customer retention? So, what’s the conclusion? Most probably you must have decided to go for Salesforce! Well, this is an appreciable decision.  You have spent a lot of time as well as revenue in collecting data of the customers, […] More

  • big data and customer

    Big Data Is An Effective Step To Innovate Customer Journey!

    Big Data analytics is one of the hottest trends in the market at the moment. There is a lot that Big Data analytics has to offer to the businesses. It is used by the corporates to grow. Proper use of Big Data has proven to help the firms in unbelievable ways. On one hand, Big […] More

  • AI and customer

    AI has Power to Remodel Customer Support Journey

    Artificial Intelligence is changing the way the world works. As per some of the world famous experts, AI is going to be an extremely important and useful invention. It has the power to transform the way every sphere of the world functions. Though, AI was majorly known to be beneficial only for the corporate or […] More

  • Cisco-backed CloudCherry secures $9 million

    US and India-based customer experience management startup CloudCherry has raised around ₹65 crores in the second round of series A funding. The round was led by US-based Pelion Venture Partners, it will also receive additional funds from existing investors including Cisco Investments, Vertex Ventures, and IDG VenturesIndia. The funds raised will be used to grow business in North American and Southeast Asian markets, along with strengthening […] More

  • WalmartLabs Acquires Mobile Analytics Startup Appsfly

    The local product development division of US retail giant Walmart said on last Tuesday that six employees of Appsfly.io, which is a latest recent developed startup, which is in the field of developing micro-apps, will come on board. A person close to the development told in a report that the arrangement constituted an acqui-hire and […] More

  • Interconnectedness,Collaboration is the Key to Success

    What does success really mean for a company? Is it just the increase in the numbers every quarter? Well, boosting numbers are certainly the most important success matrix for an organization. And, a lot of people judge a company’s success rate with respect to its revenue, but have you ever though what all does it […] More

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