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Customer Service Trends Are Changing in 2019 – Salesforce Report
Salesforce, the global leader in CRM, released its 2019 State of Service report capturing insights and trends from service agents and decision makers worldwide to determine their biggest challenges and priorities, the changing role of customer service agents, the impact of artificial intelligence (AI) on the future of customer service and how mobile workers fit […] More
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Salesforce For Marketing And Customer Retention
So, done with all your possible researches about how you can use Salesforce for Marketing and customer retention? So, what’s the conclusion? Most probably you must have decided to go for Salesforce! Well, this is an appreciable decision. You have spent a lot of time as well as revenue in collecting data of the customers, […] More
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Infosys Acquires Fluido To Expand In Nordics
Infosys, one of India’s largest IT services firm, has agreed to spend $76 million to buy Fluido, a Salesforce consulting partner in the Nordics in Europe, the company said on Friday, marking the second acquisition under chief executive officer (CEO) Salil Parekh, who took over nine months ago. Finland-based Fluido is a privately held firm […] More
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Advantages of using Salesforce DX
Salesforce DX is one of the most interesting tools by Salesforce which provide a better user interface for the users. It is like Salesforce and being a Salesforce product, and this is a cloud computing application for companies to work in a more convenient way. Just as the name, this application provides better integration for […] More
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Zendesk Acquires FutureSimple, the Company behind Base CRM
Zendesk Inc. in a report today has announced that it acquired FutureSimple Inc. which is one of the largest provider of the well-known customer relationship management and sales productivity platform which is known by the name as Base. Base provides “sales force automation software” which is also aiming at optimizing efficiency of the sales workforce. Being […] More
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Salesforce to research about Natural Language Processing
The Salesforce Research team is trying to catch the essence of natural language processing with the help of modern devices. The research team have come up with best kind of device to measure the nuances of natural language processing. In a recent newspaper article, the team has described there intention on research of Natural Language […] More
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Adobe- The next $10 billion software company
Adobe detailed its Q2 FY’18 income yesterday and the news was very great. The organization reported $2.2 billion in income for the quarter up 24 percent year over year. That puts them on a noteworthy $8.8 billion run rate, inside reach of turning into the following $10 billion programming organization. Income was up overall significant […] More
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When is it time to move my small business to Salesforce
For any business, big or small, getting more leads and closing more deals with the enhanced productivity is the primary focus. Every entrepreneur looks for the possible ways to secure business interest with upfront dealings and satisfying clients at every point in time. Salesforce apps integrate functionality to cloud computing. Cloud-based technologies such as Salesforce CRM […] More
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Cisco, Salesforce form IoT and cloud collaboration alliance
In order to help businesses all around the world become more productive, Cisco and Salesforce have joined hands in a strategic alliance to develop and market solutions. Together the companies will be developing solutions that will be joining Cisco’s collaboration, IoT and contact centre platforms with the Salesforce Sales Cloud, IoT Cloud and Service Cloud. […] More
