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Chatbots are quickly becoming the torchbearer of many big enterprises as more and more people are inclined to share their problems regarding the products to the chatbots. Since chatbots are automated and replies faster than a human being, they can often help customer in a quicker and more effective manner. Services and business, no matter big or small, are depending on these bots more and more to provide better customer service. So much so, it is predicted that 80 percent of the business will be adopting this technology by the beginning of the next decade and that is hardly the pinnacle. Here are some of the shifts that chatbots have induced and will accelerate in the coming years-
There are advancements on quite a few grounds that accounts for such shifts. Cheaper computing is now an everyday reality that allows you to process complex applications and this is precisely why you can integrate chatbots within something like Facebook messenger. In fact, the apps can now be synchronized with API using cloud and that allows shifting your market to a wider field where more users can be accommodated.
Machine learning is the new sensation that has turned the world of IT upside down. Now, chatbots can learn by themselves as they are powered by machine learning and artificial intelligence. Rather than traditional answering machines, these bots can learn from the type of mistakes and problems and rectify on its own. This is surely the future of consumer affairs.
Dynamic, humanized interfaces
Once upon a time, if you had to complain regarding a product, you would have had to complete lengthy forms and sign in places before you could even get started. After that, there were online forms but still you needed to fill them up before it could get