AI Based Online Reputation Management Tool -Rannkly

By Srikanth
13 Min Read
AI Based Online Reputation Management Tool -Rannkly 1

Brief introduction about the founders.

  • Vishnu Sharma (CEO): Mr. Vishnu Sharma is a highly skilled software engineer with a strong educational background. He successfully completed his MCA from GLA University in Mathura in 2015-16. With over 6 years of experience in the field, Mr. Vishnu Sharma possesses extensive expertise in various advanced technology platforms, including Symfony, Laravel, Nodejs, Firebase, MongoDB, Mysql, Search Engine Optimization (SEO), API Development, Mobile Applications, Back-End Web Development, and Web Development.

  • Mihir Bhardwaj (COO): Mr. Mihir Bhardwaj is a skilled Mobile Application Developer with a strong educational background. He holds a graduation degree from Delhi University and a post-graduation degree from Indraprastha University. With over 6 years of experience, he began his career in 2016 at a startup. Currently, at Rannkly, Mr. Mihir Bhardwaj plays a key role in managing marketing and finance operations.

  • Shobhit Singh (CTO): Mr. Shobhit Singh is a highly experienced software engineer with over 6 years of expertise. He completed his graduation from RML University Lucknow in 2016 and began his career as a software engineer. Throughout his professional journey, he has worked with renowned companies such as Microsoft and Publicis Sapient. Currently, Mr. Shobhit Singh leads the technology division at Rannkly.

Rannkly’s Online Brand Reputation Management and its key Features?

With so much information available online, it’s essential for businesses to have a strong and positive online presence. This is where Rannkly comes in – a powerful review management and social media management tool that can help businesses build and maintain their online reputation.

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Rannkly is an AI-powered online reputation management and social media management tool that offers an all-in-one solution to boost your online presence.  With Rannkly, you can integrate multiple social media and review websites into a centralized dashboard, allowing you to easily keep track of and respond to customer reviews.

Our platform also lets you schedule and publish posts across your social media channels while providing detailed analytics to measure the effectiveness of your campaigns and improve customer engagement. With our powerful AI-driven features such as Smart Replies, Social Media Automation, and more, managing your online reputation has never been easier.

Key features of Rannkly are:

  1. Reputation Management
    1. Manage ratings and reviews on a single dashboard
    1. Generate and customize analytical reports from various rating and social media platforms
    1. Automated Review Responses
    1. Feedback and Survey
    1. Create tickets
    1. Collect Centralized Customer Data using WhatsApp QR code solution
    1. Review Analysis
    1. Semantic Analysis
    • Staff Report
  2. Socil Media Management
    1. Multi-Channel Publishing
    1. Customizable campaigns calender
    1. AI-Driven Content And Hashtag Generation
    1. Create high-quality posts with creative library
    1. Photo-Editor
  3. Competitor Analysis
  4. Messaging Management: Manage all your messaging applications from a single, user-friendly interface by integrating communication channels such as WhatsApp, Facebook Messenger, and others into a single platform.
  5. Campaign Management: Run campaigns via Email, WhatsApp, and SMS.
  6. Website Widgets
  7. Social Media Automation: Schedule and publish social media posts via whatsapp with just a few taps.

How does Brand Rannkly help businesses in building and managing brand reputation

Managing a business can be a demanding task, with various responsibilities such as marketing, meetings, and client interactions. It becomes challenging for businesses, especially small ones, to effectively monitor their own operations and attend to their clients’ needs simultaneously. Negativity on the internet can quickly spread and adversely impact the business’s reputation and motivation.

To address these challenges, Rannkly offers a solution. Rannkly is an AI tool designed to assist businesses in maintaining their online reputation and managing their social media platforms. By leveraging Rannkly’s capabilities, businesses can proactively monitor and engage with their online presence, ensuring customer satisfaction and safeguarding their brand image. With Rannkly, businesses can efficiently manage their online reputation while focusing on their core operations and fostering positive relationships with their clients.

With advanced features like Review Analysis, Smart Reply, social media automation, campaign management, report generation, messaging management and a survey tool, Rannkly has quickly become a one-stop solution for businesses to manage their online reputation. Additionally, users can create, schedule, and post social media content across multiple channels, providing a convenient and efficient way to manage their online presence.

Rannkly’s innovative platform streamlines communication, enhances online presence, and provides better customer support. This makes it an essential tool for businesses looking to build and maintain a positive online image.

How does Brand Rannkly address businesses Challenges

In today’s digital era, customers utilize numerous review sites and social media platforms to voice their opinions. We realize how difficult it can be for businesses and marketing agencies to track and respond to feedback efficiently. As a result, we have developed a revolutionary new platform, Rannkly, that combines all reviews and social media platforms into a single dashboard, simplifying the process of tracking customer feedback.

What are some of the key metrics and analytics that Rannkly provides to businesses

Rannkly provides a variety of key metrics and analytics to businesses for measuring and tracking their brand reputation. These include:

  • Star rating trend: This is the star rating received in a specific period of time.
  • Average Response Rate: This is the average percentage of reviews that you have responded to.
  • Avg. response time: This is the average amount of time it takes you to respond to reviews.
  • Rating by source: This is the overall ratings received by a business on different platforms during the specific period of time.
  • Sentiment Summary by Platforms: This metric shows the overall sentiments of customers on different platforms.
  • Review sentiment score: The review sentiment score is a numerical value that reflects the sentiment of a review. It represents the percentage distribution of sentiments in your reviews within a specific time frame.
  • NPS Score Trend: NPS Score Trend refers to the pattern of company’s Net Promoter Score (NPS) over time. NPS is a measure of customer loyalty, calculated by asking customers how likely they are to recommend a company’s products or services to a friend or colleague.
  • Top-Trending Complaints: These are the categories under which customers have provided negative feedback.
  • Staff Performance: These are the staff members mentioned by customers in their reviews.
  • Performing-Areas: These are the categories where the business is either performing well or not performing well.
  • Sentiment Trend: This is the pattern or direction in which the sentiment of reviews or feedback is changing over a specific period of time.
  • Voice of customer insights: These represent the common themes or topics that customers frequently mention when discussing their experiences with the business.

How does Brand Rannkly differentiate itself from other online brand reputation management platforms in the market?

Rannkly’s unique selling point (USP) lies in the fact that it offers a comprehensive range of features in a single platform, simplifying the process of online reputation management for businesses.

Firstly, Rannkly provides a Review Management System, allowing businesses to manage and respond to their customer’s ratings and reviews from a single dashboard. Additionally, Rannkly enables businesses to gather feedback and surveys from their customers and provides AI-powered smart replies and review analysis.

Rannkly also provides a robust Campaign Management System, allowing businesses to manage their marketing campaigns via email, WhatsApp, and SMS. The platform also offers reporting capabilities to keep track of the campaign’s success. Moreover, Rannkly’s Website Widget feature enables businesses to showcase their online rating and reviews on their website to attract potential customers.

In terms of Social Media Management, Rannkly’s Multi-Channel Publishing allows businesses to publish content across multiple platforms, including Facebook, Instagram, LinkedIn, Twitter, and Google. The platform also provides social media reports, scheduling of social media posts, and AI-generated hashtag generation and auto-content creation. Additionally, Rannkly offers a Creative Library, providing businesses with ready-made templates for their social media campaigns.

Rannkly’s Competitor Analysis allows businesses to identify the strengths and weaknesses of their competitors and gain insights into their performance by analyzing their online reviews and ratings.

Rannkly stands out by offering a physical product for efficient customer data collection and engagement through its Whatsapp QR code solution. Its advanced AI-driven social media automation feature creates captivating posts via WhatsApp, saving businesses time and resources for effortless multi-channel publishing.

Lastly, Rannkly’s Single Window Chat feature enables businesses to manage customer inquiries across various platforms, including WhatsApp, Facebook, and Instagram.

Future Developments by Rannkly

In coming months, we’re planning to introduce advanced website widgets, more advanced whatsapp automation, social media comments tool (AI powered), and Rannkly extension to analyse comments on social media platforms directly.

Rannkly ensure Data Security and Privacy of clients

Rannkly prioritizes data privacy and security to safeguard its clients’ online reputation management needs. They employ several measures to ensure the protection of client data:

Data Encryption: Rannkly uses robust encryption techniques to secure all client data, both during transit and storage. This ensures that sensitive information remains unreadable and inaccessible to unauthorized individuals.

Access Controls: Rannkly implements strict access controls, allowing only authorized personnel to access client data. They enforce strong authentication protocols and limit access privileges based on roles and responsibilities.

Secure Infrastructure: Rannkly maintains a secure infrastructure with advanced firewalls, intrusion detection systems, and other security measures. They regularly monitor and update their systems to address any vulnerabilities and protect against potential threats.

Compliance with Regulations: Rannkly complies with relevant data protection regulations, such as GDPR (General Data Protection Regulation). They adhere to the required standards and guidelines to ensure the lawful and ethical handling of client data.

Confidentiality Agreements: Rannkly implements strict confidentiality agreements with its employees and contractors, emphasizing the importance of data privacy and restricting the disclosure or misuse of client information.

Data Backup and Recovery: Rannkly performs regular data backups to prevent data loss. In the event of any unforeseen circumstances, they have measures in place to ensure swift data recovery and minimal disruption to their clients’ operations.

Transparent Data Handling: Rannkly maintains transparency regarding their data handling practices. They provide clients with clear information about how their data is collected, stored, and used for online reputation management purposes. Same client can check on Rannkly privacy page.

How does Brand Rannkly integrate with other marketing Solutions

Rannkly allows businesses to integrate their review platforms and social media platforms through API integration.

Few words about Techiexpert.

Techiexpert is a great platform to raise awareness of our brand and services to a wider audience.We are grateful for TechiExpert’ coverage and looks forward to a continued partnership. We believe that Techiexpert is a valuable resource for businesses of all sizes.  By raising awareness of our brand, generating leads, building credibility, and driving traffic to our website, coverage in Techiexpert can help us achieve our business goals.

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