Chatbot from the Niki.ai is now said that it is breaking even or every order which is now transacted on its platform. The startup which is backed up by the Ronnie Screwvala, SAP and Ratan Tata, Nikia.ai enabled users to book the buses, cabs, and hotels as well as to perform services such as the bill payments on voice and chat interface.
Sachin Bansal, the CEO of Niki.ai, said that the company is looking to start revenue following this year, with the launch of the voice command feature.
“The company has turned profitable for all transactions starting October 2018 and has registered a Rs 200 crore gross merchandise revenue (GMV) annualised at current run rate this year,” he said.
Jaiswal said that the company was looking at achieving an annualized GMV run rate of Rs 1800 crore by the end of 2020.
“We will use our artificial intelligence-based proprietary technology to build a product for Bharat. We are working on removing all interfaces for the masses, keeping everything similar to the offline world, where every service and product is availed through the medium that users are most familiar with – conversations,” said Jaiswal.
The app which is now available in Hindi, the platform will allow the multiple other Indian languages as well by the end of this year. The company also has a plug and play SDK which has been collaborated into the mobile/web application by the businesses in the ecommerce and BFSI sector to help provide the transactional services with the help of an automated personalized messaging. It also has a distribution partnership with companies like the ICICI Bank, Federal Bank, Karbonn, ePayLater, Early Salary, HDFC Securities etc.