In order to help businesses all around the world become more productive, Cisco and Salesforce have joined hands in a strategic alliance to develop and market solutions.
Together the companies will be developing solutions that will be joining Cisco’s collaboration, IoT and contact centre platforms with the Salesforce Sales Cloud, IoT Cloud and Service Cloud.
The work would involve native integration of Cisco Spark and WebEx into Sales Cloud and Service Cloud via the Salesforce Lightning Framework. The main aim here is to jointly help joint customers so that they are able to communicate in real-time by making use of voice, chat and video without having to leave Salesforce or additionally installing a plug-in.
For Internet of Things, Cisco and Salesforce will be integrating the Salesforce IoT Cloud and Cisco Jasper. According to them, this will help in bringing more control, recommended customer actions and visibility for the connected devices. The main goal behind all this is to make available a view which is much more intelligent by the means of combining the ability of the IoT Cloud and the real-time visibility capabilities of Cisco Jasper so as to help in unlocking insights from about billions and billions of Internet of things events.
According to the companies their combined solutions have the power to help the companies to make use of billions of Internet of things data points to provide more engaging and personalised experience to customers, that too cost-effectively.
According to Rowan Trollope, SVP and GM of IoT and Applications Groups, Cisco, “Cisco and Salesforce coming together to form a strategic alliance can eliminate the friction users experience today so they can become more productive.”
He further added, “Cisco wants to deliver simple, magical experiences. Our goal is for technology to fade into the background so people can get their best work done.”