Interactive Voice Response (IVR) serves as an important feature within telephone systems to strengthen seamless communication between customers or business personnel and a computer system. It can be either through voice or touch-tone input.
By integrating an IVR phone system, your automated telephony system enables direct engagement with callers, saving their valuable time and conserving agent resources. The IVR system efficiently streamlines call routing and guide customers through intuitive menus as well as options. It ensures that when a customer is connected with a live operator, it is someone equipped to address specific inquiries.
IVR system responses are delivered in the form of pre-recorded audio files or dynamically generated voices. It offers assistance, guidance and automated call routing in response to user inputs. Clients can engage using touch-tone keypad selections or voice recognition. The responses can be vocal prompts, call-backs and additional mediums like email notifications and text alerts.
What distinguishes IVR is its ability to function without the need for human intervention and simultaneously resulting in a reduction in the manpower required for addressing customer issues as well as optimizing the allocation of skilled agents.
Aircall business phone service
Aircall business phone service is a versatile communication solution that is designed to meet the diverse needs of businesses, either corporate giants or small business houses. Traditional business phone systems often rely on PBX setups with physical landlines, but more contemporary options like Voice over Internet Protocol (VoIP) have become increasingly popular.
Within the field of VoIP, Aircall offers an IP PBX system, which allows seamless routing of calls between VoIP networks and the traditional Public Switched Telephone Network (PSTN). This system can either be hosted onsite or accessed through a telecom or internet service provider. It leverages specialized desk phones that utilize the internet for calls instead of conventional PSTN cables.
Aircall offers a fully virtual VoIP solution, known as a softphone setup, which eliminates the need for physical hardware like desk phones and cables. Instead, it relies on software and internet connectivity, allowing users to access the service through web browsers or downloadable apps on existing devices such as laptops and smartphones. This adaptable approach empowers business houses to customize their phone system to suit their specific needs. It improves communication efficiency and provides greater mobility.
Aircall Business Phone Service Features
Toll-Free Numbers
You can create toll-free numbers in your local area or anywhere your business works.
Call Conference Solution
You can have a live group chat with up to five people using Aircall’s VoIP calling feature.
Warm Transfer
Let’s your team make communication between them before transferring live calls.
International Numbers
You can get local and international numbers in 100+ countries. This feature is great for global businesses.
Business Hours
Customize call schedules to determine when each of your numbers is available to receive calls.
Ring on Speakers
Ensure all inbound calls ring loudly and clearly to reduce missed call rates.
Interactive Voice Response (IVR)
Create a smart directory to direct callers to the right team from the start.
Forward-to-Phone
Stay connected by forwarding calls to your mobile device, even when you are away from the office.
Shared Contacts
Collaboratively manage and share contacts with your team to streamline communication.
