Friday, May 20, 2022
Techiexpert.com
No Result
View All Result
  • Login
  • Register
Exclusive Videos
  • Tech news
  • Startup news
  • Artificial Intelligence
  • IOT
  • Big Data
  • Cloud
  • Data Analytics
  • Machine Learning
  • Blockchain
  • Social Media
  • Tech news
  • Startup news
  • Artificial Intelligence
  • IOT
  • Big Data
  • Cloud
  • Data Analytics
  • Machine Learning
  • Blockchain
  • Social Media
No Result
View All Result
TechiExpert
No Result
View All Result

Driving Exceptional Customer Experience With Artificial Intelligence 

Sony T by Sony T
February 24, 2022
in Tech news
Reading Time: 5 mins read
How artificial intelligence assists in improving customer experience
33
SHARES
466
VIEWS
Share on FacebookShare on Twitter

Customer services are increasingly beginning to define the meaning of success for every business organization today. Statistics from PwC reveal customers would be ready to pay a 16% price premium for a great customer experience. What then constitutes a great customer experience? 

Great customer service can be seen as providing a smooth transition for your customers from query to the desired result without any challenge. If your customers can trust your services in times of crisis, they will choose to stick with your brand and even promote it in their own way. To continue growing your business, you need to meet all your customers’ expectations.

Gone are the days when customers had the patience to listen to some distracting music while agents could put them on hold to go back and look for the information. Customers today expect the support agents to have every knowledge at their fingertips and give them answers at the drop of a hat. 

While agents must focus on delivering quick resolutions to customers, the quality of their service is equally essential to building lasting customer relationships. To meet the rising customer expectations, you need a robust CX strategy that can utilize technology that assists human potential to bring out the best results for your business. 

The worldwide availability of the Internet has made it possible for brands to communicate with their customers through multiple digital channels and expand their reach. Consumers, too, are more comfortable when they have the option to avail a brand’s services online. 

Artificial Intelligence is rising to meet the ever-growing expectations that business organizations continue to encounter. AI is making it possible for brands to provide instant support to their customers all the time, which otherwise is practically impossible with human support alone. Business organizations are increasingly adopting AI to maximize employee efficiency, and over 50% of executives share their business productivity has increased by adopting AI solutions. 

Four key ways to improve customer experiences by adopting AI

1. Fast Response Times 

Using AI for Customer experience introduces automation in processes that resolve customer problems. While resolving customer queries, customer support representatives must understand customer challenges well and find the right solution at the right time. 

AI can streamline your organizational workflows by integrating with systems like CRM (Customer Relationship Management) platforms that provide insights into customer history and past interactions. The availability of this primary customer data guides agents with the next best action and speeds up the troubleshooting process. 

Responding faster to customers should be prioritized if you want to retain your customers. An AI-powered Knowledge base for customer support can do that for you. With semantic search capabilities, it can make knowledge readily available for your employees and customers alike. Semantic search can grasp the meaning of search and unearths the relevant information from different sources.

Making Knowledge base articles and FAQs accessible can take care of your routine business queries while your agents can focus on the complex ones. Leveraging AI in customer service tools can thus help you reach faster to your customers and improve their experiences with your brand.

2. Personalized experiences 

Being proactive in conversations with your customers is crucial. More than 65% of consumers agree that their perception of a brand increases when they receive proactive customer service notifications from companies. AI can track vast customer data and continually analyze it to identify customer patterns, behaviors, and pain points. 

It can help you with content suggestions based on how users engage with your brand. Understanding your customers better can help you share relevant content with them and increase customer engagement with your brand. 

Using AI chatbots is another meaningful way to customize content for your customers. These bots can leverage customer data from CRM databases and provide personalized experiences to customers. With the help of AI bots, you can engage with customers on their preferable channels and pitch personalized sales opportunities. Making chatbots visible on your website and other digital media can help you elevate your customers’ experiences and improve CSAT scores.    

3. Improved real-time decision making

Real-time decision-making is crucial for long-term business growth and development. It involves the ability to derive insights from the available data and make informed decisions. This data can include your customers’ information, the information contained in your organizational Knowledge base, employee engagement with customer service tools, and more. AI can simultaneously process vast amounts of data and provide actionable insights for improved customer experiences. 

AI is constantly learning from customer data and analyzing it to provide organizations with valuable insights for the next interactions with their customers. AI-powered Knowledge base management utilizes micro-segmented analytics to track employee engagement with different customer service tools like visual guides, articles, and FAQs. Agents can also share their feedback if the information in the knowledge base is relevant and helpful for them. 

The data provided by micro-segmented analytics can help Knowledge Managers to focus on increasing visibility for content that engages most customers and let go of obsolete information. Adding AI in the Knowledge base can thus help your organization reap the benefits that data provides for improved CX.

4. Self-service support

More than 75% of customers report having used a self-service support channel. Many customers prefer not to get on a call with agents and instead like to help themselves. Therefore, it is essential that information is available online and is consistent across all channels for customers. 

If your knowledge base articles and FAQs can resolve primary customer queries, your customers’ satisfaction increases, and your agents can also perform better at handling complex challenges. Leveraging AI for self-service customer support can boost employee productivity and increase customer satisfaction across various touchpoints.

AI chatbots can converse with your customers the way you would want your agents to do. With the help of natural language processing (NLP), these bots can understand your customers’ language preferences, patterns, and behaviors to resolve their challenges accordingly. If a non-routine query comes up, bots can direct it for agent assistance.

To strengthen your organization’s self-service support capabilities, all the information that your customers need must be available on your website and across all digital touchpoints. Also, deploying chatbots in high-traffic areas can significantly improve customer experiences. Therefore, a great CX strategy would require chatbots and agents to work in conjunction to support all kinds of customers.

“Customer service should not be a department. It should be the entire company.” – Tony Hsieh, CEO of Zappos. 

To be available for your customers all the time, understand them well, and predict their needs, you should take advantage of the vast opportunities that AI holds today. AI can elevate customer experiences by providing technical support that augments the human workforce to meet ever-rising customer expectations. 

Tags: custmer experience
Share13Tweet8Share2Pin3

Related Posts

Emirates joins metaverse to get customers
Tech news

Emirates joins metaverse to get customers

Role of Communication Technology on Business
Tech news

Game Changing Tech Developments in the Nursing Field

Forget Bitcoin, Blockchain is the Future
Tech news

A Guide for Beginners to choosing a Bitcoin exchange

Why consider a hardware wallet if you’re new to bitcoin
Tech news

Know in Details about Bitcoin Wallet

VPS Helps Forex Trading
Tech news

Mini guide before Starting Bitcoin trading

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Most Read

  • What is windows modules installer ? How to Enable/Disable

    What is windows modules installer ? How to Enable/Disable

    986 shares
    Share 394 Tweet 247
  • How to make a chatbot using HTML

    149 shares
    Share 59 Tweet 37
  • Are You Disturbed with a Mouse pointer? 5 Tips to hide mouse pointer in chrome

    95 shares
    Share 38 Tweet 24
  • Visionary Entrepreneur and Investor Leonid Radvinsky Champions Open Source Tech

    185 shares
    Share 74 Tweet 46
  • How to Track Someone’s iPhone by Phone Number?

    63 shares
    Share 25 Tweet 16
  • How to draw/create a radius on google maps?

    57 shares
    Share 22 Tweet 14

Recent Stories

Emirates joins metaverse to get customers

Emirates joins metaverse to get customers
Share4Tweet3Share1Pin1

Game Changing Tech Developments in the Nursing Field

Role of Communication Technology on Business
Share4Tweet2Share1Pin1

A Guide for Beginners to choosing a Bitcoin exchange

Forget Bitcoin, Blockchain is the Future
Share4Tweet2Share1Pin1

Know in Details about Bitcoin Wallet

Why consider a hardware wallet if you’re new to bitcoin
Share4Tweet2Share1Pin1
  • Terms of use
  • Privacy Policy
  • About Us
  • Contact us
  • Write For Us
  • Cookie Policy

© 2022 All Rights Reserved

No Result
View All Result
  • Tech news
  • Startup news
  • Artificial Intelligence
  • IOT
  • Big Data
  • Cloud
  • Data Analytics
  • Machine Learning
  • Blockchain
  • Social Media

© 2022 All Rights Reserved

Welcome Back!

Login to your account below

Forgotten Password? Sign Up

Create New Account!

Fill the forms below to register

All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In
Cookie Law Notice
This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Cookie settingsACCEPT
Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Functional
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Advertisement
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
SAVE & ACCEPT