Former Tech Mahindra top executive has taken a step into the AI space. The latest venture of Jagdish Mitra is a generative AI SaaS startup titled Humanize. Humanize is said to be focusing on enhancing customer experiences. It will be basically a combination of automation and human touch for a better customer support.
The goal of Humanize is to develop AI solutions automate tasks is such a way that it retains the personal touch or human-centric elements of customer interactions. Such approach is increasingly important as businesses usually face the challenge of integrating AI without losing the human connection for customer satisfaction.
The venture of Jagdish Mitra into AI is notable as it is to bring a wealth of industry experience to the generative AI sector. He used to handle complex large-scale digital transformations at Tech Mahindra.
Humanize simultaneously highlights a broader shift in the tech industry. It is believed that the next wave of AI applications may go beyond just basic automation. The next wave may witness augment human abilities for a more personalized customer engagement.
It is being said that Humanize may become a unique model in the world of AI technology for its combined format of advanced AI technology and deep understanding of customer needs. The experience and vision of Mitra is believed to set a new standard in the SaaS industry. As an aftermath, the AI industry may soon witness a balance between automation and human element. It is further believed that importance of maintaining a human element in digital interactions may grow with advancements of AI.
