Gartner Predicts AI-ML Dominance in Utilities by 2025

By Sunil Sonkar
2 Min Read
Gartner Predicts AI-ML Dominance in Utilities by 2025

The utility sector is on the brink of transformation with AI and ML poised to play a central role. This shift is driven by the potential for improved efficiency, safety and environmental conservation in the face of industry challenges like slowing commodity growth and aging infrastructure. A recent Gartner report highlights that 96% of the industry experts anticipate AI and ML’s dominance in utilities by 2025.


Understanding the dynamics of utility billing performance is important, involving educating customers, ensuring accuracy, optimizing communication, forecasting revenue and resource allocation. Utility companies are increasingly adopting AI and ML to enhance productivity and streamline operations. It is learned through PwC survey that about half of the industry leaders are seeing their value in areas like financial planning and physical asset monitoring.

Utility and energy companies can implement several strategies to enhance billing and customer service. AI enables consumption tracking and allows companies to anticipate usage patterns and offer dynamic pricing options. This technology also aids in improving energy production and scheduling. This is a shift from centralized power plants to decentralized microgrids.

AI and ML combined with the Internet of Things (IoT) offer utility companies the ability to detect issues in infrastructure and equipment. The trio enables predictive maintenance measures to prevent costly repairs as well as maintain service continuity. This transformative journey is just the beginning. The focus will be on harnessing the power of AI and ML to meet specific needs, whether it is creating feature-rich utility billing software or automating processes for smart metering and field activities reporting. The utility industry is poised to reap the benefits of these groundbreaking technologies.

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