Getting Started With Telehealth Technology: Here’s What Therapists Need to Know

By Sony T
5 Min Read
Getting Started With Telehealth Technology: Here's What Therapists Need to Know 1

While the world is making progress on controlling the coronavirus pandemic, there are some aspects of life under COVID that are here to stay. Most experts believe that telehealth will be one of those changes. Therapists who have yet to make the switch can learn what they need to know about telehealth technology to get caught up below.

What Is Telehealth?

This new, remote healthcare provision allows therapists to consult with their clients online using a telehealth workstation. The benefits of telehealth extend beyond protecting therapists and their clients against COVID-19 spread. Online sessions can also be beneficial for treating clients who live in remote areas or have mental health problems that make it difficult to attend in-person sessions.

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Technological Requirements

Both therapists and clients will need access to a few key pieces of technology to get started using telehealth services. While therapists generally opt for fully equipped workstations, most clients don’t have access to this kind of technology. Thankfully, telehealth software is designed to facilitate online appointments using equipment most clients already have. To get started, clients will need:

·  A computer, phone, or tablet

An external or internal microphone

A high-quality webcam or external camera

Headphones for privacy

A high-speed Internet connection

Clients typically use WiFi to connect to telehealth software. Therapists should use a wired Ethernet connection if possible to optimize software stability.

Space Requirements

Therapists can complete telehealth appointments from any private, secured office space. Protecting client confidentiality requires making sure that no one else can hear the conversations, and providing a positive environment for clients requires cutting back on noise and visual distractions. Many therapists have continued to use the same offices that were previously set up for in-person appointments.

Preparing for Appointments

Once they have the space set up for online appointments, therapists must prepare both themselves and their clients. Test the software platform in advance and request that clients do so on their ends, as well. Pre-testing connectivity using online tools will help to avoid problems during actual sessions.

Let clients know ahead of time what to expect when using the platform. Therapists may need to provide consent documentation. They should check their state laws in advance to ensure compliance with both local regulations and changing HIPAA requirements.

Tips for Ensuring Smooth Telehealth Appointments

It can be difficult to make the switch to online counseling. Therapists can make it easier on clients by following a few basic tips. They should:

·  Remove distractions like outside noise and background clutter

Maintain consistent lighting

Dress professionally and avoid patterns that could cause unnecessary eye strain

Maintain eye contact as much as possible

Avoid looking at other screens

Minimize note-taking

Explain any new protocols for appointments, scheduling, or billing

Take time to prepare before sessions

Provide emergency services when possible

Telehealth Marketing

Offering telehealth services is a great way for therapists to differentiate themselves and gain new clients, especially if they work in private practice. Focus marketing efforts on the convenience of telehealth and its other benefits. New telehealth counseling services can be promoted via a therapist’s printed materials, website, newsletter, or social media pages. Don’t forget to put up signs in the office to inform clients who currently receive therapy during in-person appointments of their new option.

Make the Switch Now

Therapists who are waiting to see what happens in their field as the coronavirus pandemic gets under control are missing the point. COVID restrictions are just a catalyst. Online therapy is the future, so it’s best to make the switch as soon as possible.

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By Sony T
Sony is a passionate bloggers writes on Futuristic technologies ...