The deal marks the launch of a Haptik’s dedicated full-time operations in America, the company revealed in a report.
Convrg develops the chatbots, and clients include the Aveda, Shopify, Proactiv, and Reddit.
As a part of the acquisition, the founding team of the Convrg will be going to join Haptik.
Haptik also hired Timothy Carey, which is a technology industry veteran, to serve as its general manager for the entire region. Carey was a general manager of an AI cognitive solution at AI form IPSOFT.
“Between the Haptik India team and our team in the US, we’ve helped more enterprise brands connect with consumers via messaging, web-chat and voice than most other AI companies in the world, with years of compelling case studies across verticals to prove it,” Carey said.
Haptik was founded by the Swapan Rajdev and Vaish in the years 2013. The startup provides with the AI-based chatbot that can help the customer to interact with the organizations and virtual agents with the help of both voice and text. For organizations, Haptik solution even helps in dealing with customer service, user engagement, lead generation, and customer feedback.
Haptik has already built the chatbots for the organizations like the Amazon Web Services, Times of India, Dream111, Club Mahindra, IIFL, ICICI Bank and others.