Staffing shortages have been a significant challenge for India’s BPO Industry, with an average annual attrition rate of 30–35%. With the scarcity of manpower, the competitive landscape intensifies. The series of interviews to find the right candidates becomes a daunting task for HR professionals. It feels almost impossible to strike a balance between fulfilling the demand and hiring the top talent. However, many organizations are using Artificial Intelligence (AI) to streamline the recruitment process and ease the burden, especially during bulk hiring. AI adoption in BPO companies is expected to increase by 47% by 2025 because of the benefits it brings. From effortlessly conducting candidate screenings to making the process seamless, AI interviews are a recruiter’s best friend.
5 Ways in Which AI Interviews Are Reshaping Hiring Practices in BPO
Take a look at the top five ways that AI interviews are changing how hiring is conducted for the better.
Automated Screening
Almost 80% of organizations use AI to schedule and screen candidates, making the process easy. By utilizing AI in the form of automated screening, BPOs are able to efficiently filter through a large pool of candidates and identify those who meet the required qualifications and skills. This not only saves recruiters time and effort but also ensures a more objective and unbiased screening process.
Automating the process enables efficiency and reduces the time taken per hire. How? You now have features like JD to CV match, video interviews with AI, auto-suggested questions as per the JD, and instant AI feedback reports. All this makes the process absolutely seamless.
24/7 Accessibility
Imagine this: A top candidate applies for a position but lives in a different time zone. This candidate can be the best fit, but with traditional methods, scheduling can become downright scary.
However, with one-way video interviews, you can offer flexibility, which lets candidates engage at their convenience. This expands the talent pool globally as it accommodates individuals from various time zones and schedules. So, you just upped your game. You can now reach and evaluate candidates from all over the world, ensuring a diverse and inclusive hiring process.
Also, AI interviews can offer automated scheduling, personalized question selection, and instant feedback, which further enhances the candidate experience.
Enhanced Objectivity
You don’t want to lose efficient candidates to bias. 89% of hiring managers tend to make quick judgments. But AI acts as a neutral evaluator. It erases human biases from the decision-making process. This objectivity guarantees fair assessments based solely on skills and qualifications so you end up with the perfect candidate. AI interviews provide a level playing field for all candidates, allowing them to be evaluated solely on their skills and qualifications without the influence of human biases.
Cheat-Proof Interviews
When you are interviewing a vast number of candidates day in and day out, chances are you miss out on the minute nuances. And at the end of the day, you don’t want a candidate who has aced the round for his cheating abilities. With the advanced proctoring features, behavioral analytics, screen recordings, and real-time monitoring features offered by AI interviews, you can conduct a comprehensive assessment. This allows you to differentiate between genuine responses and suspicious behavior and ensures that candidates are evaluated based on merit rather than deceptive tactics. However, it’s important to note that while AI-powered tools and interviews offer numerous advantages in the hiring process, there are also potential challenges and considerations.
Data-Driven Decision Making
AI changes candidate interactions into valuable insights. This helps HRs make informed decisions. This data-driven approach fine-tunes the entire hiring funnel, reduces hiring time, and improves the overall recruitment effectiveness within the dynamic BPO sector. AI-powered tools and interviews in the hiring process can provide HR professionals with valuable data-driven insights, allowing for informed decision-making. However, it is important to be cautious with the use of AI in hiring, as it can inadvertently introduce biases and discrimination if not properly designed and implemented.
Needless to say, AI interviews are reshaping the hiring practices in the BPO sector; however, these benefits are just the tip of the iceberg, and interview solution providers like InCruiter have much more to offer. AI-based interviews are becoming popular because of the ease and efficiency they infuse into the recruitment process. AI interviews streamline hiring, offering efficiency through automated candidate screening, 24/7 interview flexibility, and enhanced objectivity. All this comes together to improve the overall hiring process.
