Voice-activated artificial intelligence (AI) is a technology that allows various machines to understand and respond to human voice commands. The world’s already witnessing a significant increase in the use of digital voice assistants such as Siri by Apple and Alexa by Amazon, amongst others, to control in-home devices and perform desired tasks.

The use of voice-operated AI devices has transformed domestic living as well as operations in different industries across the globe. Here are some examples of industries that have incorporated the use of Voice AI:

1.   Finance and Banking

With the use of Voice AI, most banks can now provide 24/7 customer support. Customers can now contact the bank at any time of the day with their queries and receive a prompt response, resulting in improved customer satisfaction. Customers can also use designated voice commands to initiate payments from the comfort of their homes, which creates ease.

2.   Manufacturing

There is a strong shift towards incorporating voice-controlled automation in the manufacturing industry. It allows factory workers to control different machines and equipment through voice commands. For example, a factory worker wearing a wearable voice control device can give a command to start a conveyor belt. This command will be sent to the central AI system to interpret and begin the conveyor belt operation.

You can also optimize the system to respond only to the recognized voice commands of production line managers; otherwise, the commands will not be fulfilled. This customization allows for increased security and decreases the chances of errors while controlling equipment.

Another use of voice-activated AI is the ability to monitor quality assurance processes in real time and report issues as they happen. You can also train your workers using voice-enabled programs where you can provide continuous assistance, especially to new workers in the factory. For example, you can program the voice AI system to repeatedly remind new workers to follow specific safety protocols in hazardous areas on the factory floor. In other instances, the system can also alert the workers of conditions, such as temperatures above safe thresholds in particular areas, so they can evacuate immediately.

3.   Real Estate

Irrespective of where you’re currently residing in the world, you can now view properties in real time from the comfort of your home. Real estate companies use voice AI to provide virtual tours around different properties, which results in a much-improved user viewing experience, making shifting and buying processes much easier for potential customers.

Voice AI systems can also help improve the maintenance of different properties as these systems can manage tenant maintenance requests, queries, and other communications irrespective of time on a given day. For real estate owners, having a customized voice AI system to answer client inquiries and manage meeting schedules makes managing the workload easier.

4.   Healthcare

In the healthcare industry, voice AI systems provide medication reminders and schedule appointments. Such systems have also improved the facilitation of remote consultations, which are helpful when patients cannot visit a hospital physically. Another advanced use of a voice AI system is monitoring patient conditions, especially if the patient is highly contagious or critically ill. In this manner, doctors can be alerted if the patient presents with symptoms requiring prompt intervention.

5.   Retail and E-commerce

At a time when online shopping has become highly popular, it has become more difficult for e-commerce platforms to deal with the increasing demands physically. Employing voice AI-powered chatbots has helped such platforms process orders, answer customer inquiries, and also provide recommendations and help to first-time visiting customers on the websites.

On the other hand, there are benefits for customers who can now use voice commands to search for their favorite products and make purchases without needing to physically type any personal details, adding a layer of security and familiarity to the process. This is made possible through voice biometrics, where only a command given by an authorized person would allow a payment to be processed on the website.

6.   Education

The education industry has significantly benefited from the use of voice AI software and devices. Teachers use voice AI to make monotonous procedures such as taking attendance every day, logging grades, and scheduling classes much easier. Teachers can use the time saved to create more interactive and valuable lesson plans for better student learning.

Voice-activated devices are of particular help to children with learning disabilities. Students can use text-to-speech tools for better understanding and have interactive learning sessions using various educational resources. Education specialists are working on voice-controlled educational games or learning platforms to provide a safe learning environment for students with particular disabilities such as dyslexia.

7.   Hospitality

As traveling becomes more prevalent, hotels are also benefiting from the incorporation of Voice AI. More hotels are providing information to customers, taking room service orders, and processing bookings through Voice AI. For hotel management, voice-activated systems also train housekeeping employees and manage operational and maintenance requests on an immediate basis.

8.   Automotive

In many modern cars, Voice AI has become very common. Owners can now control navigation, change music, and make phone calls using voice commands. This way, users have hands-free control over different operations, making the driving experience safer as drivers are less distracted. Some Voice AI software can also update drivers about any maintenance needs and schedule service appointments on behalf of the driver.

How Can You Use Voice AI as a First-Time Business Owner?

As we’ve seen previously, different industries have reaped a range of benefits from incorporating voice AI into their operations. If you’re a first-time business owner interested in improving or streamlining your operations using digital tools such as AI, opting for Voice AI software or device may benefit you. For this, many specialized platforms offer Voice AI services such as 2X solutions to help you incorporate this technology into your business. By doing so, you will be able to improve customer interactions and provide support to your clients even outside conventional working hours.

If you’re a business interested in this technology, you must do your research and find a well-established platform online that can help you incorporate this technology into your business so you can reap the benefits. Adequate research, planning, and execution while investing in such modern digital tools will ensure that your business expands organically while improving the quality of your operations.

Endnote

The use of technology has significantly improved the functioning of different industries. The introduction of advanced digital tools such as AI has brought many advantages to businesses, resulting in growth and improved operations. One such tool is Voice AI, which has established its presence in many industries, such as education, healthcare, and hospitality. Voice AI is a tool that can be beneficial to new business owners in improving their customer interactions and service.