How the Cloud is Transforming Chatbot Experiences

By Sunil Sonkar
2 Min Read
How the Cloud is Transforming Chatbot Experiences

Frustrated by endless chatbot loops and repeating problems? This is a common annoyance for customers and a tough task for CRM chatbot developers.

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In today’s customer service landscape, chatbots have firmly established themselves. Chatbots understands human speech (NLP), get smarter over time (ML) and store information (databases). All these are supported by different computer services. Yet, these important technologies require a lot of resources and this is where the cloud comes in.

The cloud provides the setup for chatbots to talk to customers, handle questions and get data when needed. However, behind the scenes, developers encounter a plethora of challenges. This includes creating how the chatbot talks, teaching it to be smarter, connecting it with other systems and dealing with things like server costs.

To address these issues, developers are increasingly turning to cloud-based solutions. Two important cloud technologies, namely serverless computing and on-demand computing, are transforming the landscape. On-demand computing empowers developers to select the right computing resources and scale them to meet traffic demands, optimizing performance and reducing costs. Serverless computing goes a step ahead by handling the setup. It removes the need for tricky server, provides backend management and charge only when the code is running.

These cloud technologies offer developers three critical advantages. Scalability keeps chatbots fast when many people use them. Speedy setup makes things simple and easy maintenance lets developers focus on making chatbots better.

Cloud computing services have evolved to enhance chatbots through the implementation of AI and Machine Learning. These technologies make chats better by teaching chatbots to understand what users want, find information and reply. The integration of generative AI is driving chatbots in customer service, sales and marketing. It delivers increased accuracy, efficiency, scalability and continuous availability.

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