Running the website requires plenty of attention and time. Customer queries will often, most of the time, take up some of the significant resources, and you will also be usually seeing the same questions asked always. To free up your time while still offering customer support and information in an organic way, then you might also consider an automated solution that is also known by such as WordPress chatbots. So, read on to more about how to create a chatbot in WordPress.
This is where a live chat for your website could too up as a huge help. A WordPress chatbot would even let you enable and connect with your users with the help of an automated chat system, which offers them the information and help in a casual and friendly manner. Best of all, it does not require the same level of interaction with the human on your side, freeing your both the time and resources for some other tasks.
So in this post, we will take a look at the WordPress chatbots, live chats on your website, discussing how they actually work in the real-time scenario, and showing you that how they can improve your site performance. We will also introduce a few of the recommended chatbot WordPress solutions for implementing them on your site. Let’s go!
An Introduction to WordPress Chatbots
A WordPress chatbot is, as the name already suggests, is an automated live chat website system with the help of an Artificial Intelligence to respond to your queries. You may also have seen these in actin yourself, or even well conversed with a few of the click. Chatbots can be implemented into some of the existing messaging systems, such as Skype, Facebook Messenger, or others, but it can also be used directly on a website.
WordPress chatbots are programmed to perform some of the specific tasks which are actually based on how users interact with them. They are even great for offering automated customer support, but many of the brands are getting more creative with their chatbots. For example, nowadays, Pizza Hut has live chat support on its website, which helps you to speak to when you want to order anything like pizza, and Endurance is a chatbot service that serves as a companion for the patients with the disease of Alzheimer’s.
There are various benefits of using a WordPress chatbot. First and foremost, they enable the users to get support and information at a very faster pace without even need to wait for a real human to become much more available. This is particularly helpful if their queries are much more common. It also lets them interact with your website without even being forced to rummage with the support pages for the right answer. With the help of a chatbot, they can enter their questions and also receive immediate assistance.
On the whole, chatbots are nowadays becoming more popular, that is mainly because they can be used to automate many of the tasks which are time-consuming and enable you to focus on both your time and effort elsewhere. Since they can also work with the machine learning to improve their responses, they also have a massive- and largely untapped – potential.
How a WordPress Chatbot Can Help to Improve the Performance of Your Site
We have already covered some of the possible uses for the live chat performance on your website, but it also let dig a little deeper. As previously discussed, and mentioned, WordPress chatbots can be set to perform many of the automated tasks, which cannot just help to free up your resource and time, but even improve your user’s experience in the entire process. Well, lots of people have a thing in mind about how to create a chatbot in WordPress.
So, here are some of the simple ways where you can use a chatbot:
Provide Customer Support: Moreover, the most common use is by offering help to customer queries. This even enables you to deliver the information for most of the common questions in a playful, engaging way that also feels natural and personal to your users.
Gather some of the user information to create new leads: Chatbots can be used to collect email addresses and even enable the users to sign up for some of the more information. You could also easily combine this with some other functions.
Automate some of the tasks such as ass making a purchase: As already mentioned, some of the brands are using chatbots to automate their process of ordering. This makes the process much easier for both of you and the customer, like an order that can be easily placed and confirmed in a matter of seconds.
Recommend Products and services: Chatbots can be easily programmed to offer suggestions related to the user queries to help boost up the conversion rates.
As you can see that there are plenty of potential benefits to implementing a chatbot based on WordPress. Moreover, it is also essential to consider the limitations. Chatbots naturally have some of the inherent limitations in which areas compared to direct human interaction. For this sort of reason, chatbots should ideally be used as a complement to ordinary customer support, rather than a replacement.
Moreover, if implemented correctly, then a WordPress chatbot can help to take a lot of weight off your shoulders. You can even use these to dispense information effectively and assist in boosting leads and conversions. Lets us take a look at how to actually add one to your WordPress website.
3 WordPress Chatbots which You Can directly Implement on Your Site
There are already some of the great WordPress chatbots which are available, and picking one is mostly depends on how you merely intend to use it. Let us look at the three WordPress chatbot solutions that you can easily integrate and see how each one works!
1. IBM Watson Assistant
IBM Watson Assistant is a most potent live chat website plugin that is based on the IBM AI assistant Watson. With the help of this latest and recent version of the plugin, you can even add a chatbot to WordPress website and train it to help your users in a wide range of ways. Watson can help you to answer questions, provide information, and even provide some of the help navigating your site, among some other things.
To add the Watson to your site, all you need is to install and activate the plugin. Then you need to sign up for a free account on the IBM Cloud Lite, at which point you can build your assistant. Most of the people recommend first of all to refer to the official documentation for the step by step instructions on doing this. It could also be a little bit technical, but it will help you to go on to the advanced level, machine learning chatbot with a wide range of features. How to create a chatbot in WordPress is a very latest and advanced topic into the market as of now.
Key Features:
- Ability to customize the location and appearance of your chatbox.
- It enables you to view past conversations between Watson and users.
- Powerful WordPress chatbot with the help of a machine learning advanced configuration options.
Price: The new IBM Watson Assistant plugin is available at free of cost, as is an IBM Cloud Lite Account. IIBM also offers paid plans with advanced learning features, as well.
2. WoowBot
While the previous plugin even works on to requires a fair amount of configuration, here is one that goes the other way. WoowBot is a simple plugin and plays live chat for your website specifically designed for the WooCommerce sites. It does not even require any third-party services or additional configuration, which also means it possibly the easiest chatbot to implement on WordPress.
The free part of the plugin can help you with the customers find products they want, just like an advanced search function. Moreover, the premium version of the plugin even contains functionality, such as enabling the users to add the items to their carts directly with the help of a chatbox. It also allows you to customize WoowBot responses to queries.
Key Features:
- The premium version of this chatbot contains some of the additional advanced functionality.
- Offers helpful search functionality to your Woo Commerce website.
- Easy play and plugin installation with no such type of configuration required.
3. WP Chatbot
WP Chatbot is not itself a chatbot, but rather a way to implement Facebook Messenger functionality on a website which is made up of WordPress. This even enables you to use Messenger with your website to either chat live to users or also deploy a Facebook Messenger chatbot. As such, WP Chatbot is much more compatible with any of the Facebook chatbots, such as ChatFuel or ManyChat.
In order to use the WP Chatbot, you will need a free Facebook Development account and your chatbot app ID and Page ID. You can then configure the WP Chatbot and implement it on your WordPress website. You will also find the Customer Chat Plugin installed, which is used to integrate the functionality of Messenger on your site. Well, with respect to how to create a chatbot in WordPress, read on the entire article to know more.
Key Features:
- Compatible with all the Facebook chatbots.
- ● Easy process of installation.
- ● Implement facebook messenger into a WordPress website for both the automated and live chatting process.
Cost: WP Chatbot is entirely free and offers no premium plans.
Ways a Chatbot through which Can Help You Boost Conversions and Reach Your Website Goals
Chatbots can serve a ton of different purposes on a website.
Here are eight of the most valuable:
1. Collect Leads for Your Sales Team
The essential goal for any lead-based company website is collecting the information from your sales team can use to contact some of the new prospects. And chatbots are perfect for this purpose. For example, there are many companies that are using a landing page with a full-screen chatbot to start collecting visitor information as soon as they arrive.
First, the bot will let you know that the user will need to answer some of the few questions to verify that they are eligible for the solar installation and receive a free quote.
Then after the user clicks, let’s even get started; the bot asks a series of queries to collect some of the necessary contact information.
This process primarily collects the same information on most of the sites that even attempt to obtain with the help of standard lead forms, but in a way that is much more engaging for the user.
From there, it even asks for the zip code, monthly electricity bill, address, type of roof, in order to determine whether they are a suitable to lead for the purpose of solar panel installation.
After all, confirming all of these details, the not offers a free quote as promised, and lets the user to know when to expect a follow-up email from a sales representative to discuss their project in much more detail – effectively getting the user into their sales funnel, and moving them closer to a part of a deal.
2. Qualify and Prioritize New Leads
Collecting a steady flow of leads is much more challenging. But responding and evaluating each of those leads is arguably even more challenging, especially for the busy sales teams. But chatbots can simplify this process.
Moreover, to collect the information about your leads, a bot can even help you identify high-quality leads and make them one of the most priority of your team.
For example, ServeHQ is a vide training service for church leaders. This means that their target users are somewhat niche, and their sales team even wants to focus on some of the engagement with the leads that are likely to become clients.
To help out to reach this goal, their site chatbot begins by asking some of the three questions about the visitor role and interests.
Then, based on their answers, it can even access whether each visitor is likely to be a qualified lead, and also pass the most qualified leads align as the top priorities.
This even enables their team to assist those high-quality leads as soon as possible – and ideally even within that five-minute window.
3. Subscribe Visitors to Your Newsletter
trained not only uses their chatbot to prioritize new leads, as they also use it to subscribe to people to their weekly newsletter. This could even be a great alternative to push notifications.
4. Put Visitors in Touch with Your Team
One of the most used and common misconceptions about the chatbots is that they are designed to replace some of the human support staff and sales teams. But this is not the case at all.
Moreover, one of the best roles a chatbot can play on a website is the best connection between your staff and customers.
Plus, for some of the companies with the multiple customers facing teams, a chatbot can also make sure that each user is able to reach the one that is best suited to help them.
If a visitor’s incidents that they are looking to speak with the customer support team, on the other hand, the bit can even route the ticket to that queue instead and collect details about the issue that they are seeking assistance with.
5. Direct Visitors to Helpful Resources
If you have already invested in content for your site, that there is a good chance that you have published articles, blog posts, and tutorials that offer most of the information your customer need.
And you can make some of the useful content by making the people “training” with the help of a chatbot to direct visitors straight to the resources that are much more relevant to their questions and interests.
6. Personalize the Browsing Experience
If you have ever browsed a lead-based company website while even considering contacting them about a project or service so that you know it is not always the most real or engaging experience.
First, it can even greet users in a way that is more potent than a standard page of a copy. From there, it can ask for the details that also enable it to tailor the “conversation” to the individual users.
For example, LandBot asks each of the visitors for their name, then address them by the title throughout the rest of their interaction.
And while this is a fairly some of the primary examples, it is only the beginning. The chatbot can also tailor the conversation to the different segments of an audience, and even deliver the information that is specifically relevant to a visitor indicated interests.
7. Give Customers Access to Account Information
Most of the inquiries, which is a service-based company support team receives are about some of the details specific to their accounts and projects.
Furthermore, in this case, directing visitors to a static website page would not be enough to answer this question.
But when integrated with the platform you use to manage and store the data of the customer, a chatbot can also offer customers with account information and some other essential details.
8. Reduce Your Employees’ loads of work
Many of the capabilities on this worklist, like qualifying leads and directing visitors to site resources, and typically handled by the team of the customer service.
This means that by integrating an Ai chatbot, you can eliminate these tasks from your employee’s workloads. Plus, if you even combine support focus content, you can also remove some of the necessary support inquiries from your team queue.
For example, this bot from the WP Chatbot is equipped to answer some of the underlying technical issues and walk users with the process of resolving them.
Conclusion
WordPress chatbots are exciting some of the new development that can improve the lives of both the site and visitors. Integrating a chatbot to your WordPress site is one of the great ways to use automation to save both the time without even sacrificing quality. While they are not also yet a complete replacement for the human interaction, they can also help you provide with the necessary support and information to your users.
In this blog post, we have looked at some of the WordPress chatbots that you can implement on your own site. These include:
WoowBot: A straightforward plug and play assistant specifically designed for the WooCommerce.
WP Chatbot: This plug even enables you to implement the Facebook messenger into the WordPress and is compatible with the Messenger Chatbots.
Now, do you have any questions about your WordPress chatbots? Let us know all your queries in the comments section below!
