India back office firms such as the Hinduja Global Solutions and EXL services are now looking at the increasing their US staff strength on the back of the growing business from the clients based out of the retail and healthcare sector.
While the back office firms traditionally have also hired the local graduates to meet the client demand, as they become much more focused on the technology-enabled delivery of the growing protectionism and services in the US which has also made them look for the local engineers for such services. Hinduja Global Solutions stepped up the local hiring to add around nearly 400 Americans to meet the growing demand primarily from both the retail and healthcare sectors.
“Our onshore headcount has grown quite a bit in the US. We have grown from 2,600 to about 3,000 people (in the past 12 months),” said Partha DeSarkar, chief executive officer, HGS, adding that, “the company has been able to balance out offshore and an onshore growth.”
EXL services have now also appointed a new head of the American talent acquisition, which is poaching from a top tier tech-focused consulting company.
“We’re approaching the goal of acquiring the best talent at three different levels: First, we’re strengthening our talent acquisition teams across all businesses. To lead that process in the US, we have appointed a new Head of US Talent Acquisition from a top tier technology-oriented consulting company,” Rohit Kapoor, CEO of EXL, told analysts on November 3. He did not specify total hiring numbers. Indian software services exporters such as Infosys, TCS, Wipro, HCL Technologies and others have started ramping up hiring locally in the US as they see tightening of visa (H-1B) to deploy employees from India and other location on projects to the US.