IT Ministry seeks response from WhatsApp for the cause of the outage

By Srikanth
2 Min Read
IT Ministry seeks response from WhatsApp for the cause of the outage 1

According to the IT Ministry in India, it is said that they have asked Meta-owned WhatsApp to share reasons for the latest outrage. This service outage of the messaging platform was disclosed on Tuesday.


On Tuesday, the service WhatsApp left users complaining about not being able to send or receive text and video messages. The services continued after nearly two hours.

As per the sources, the IT Ministry has asked the company to share reasons and answer the cause of the WhatsApp outage. An official email has been transmitted to WhatsApp on the issue, which did not elicit a response.

A statement was made by WhatsApp last night, which showed that due to some “technical error”, the outage took place.

The spokesperson of Meta stated that the brief outage was a result of a technical error on the part of Whatsapp, which has now been resolved.

As per the notification of Downdetector, which tracks outage reports, the messaging app, Whatsapp, was not working for many users across multiple regions in the afternoon. At one point during the outage, over 29,000 reports were flagged by users. Heatmap was reflected in WhatsApp users in major cities, including Delhi, Mumbai, Bengaluru, Chennai and Kolkata. All these cities were impacted by the snag.

Soon, #Whatsappdown started initiating trending on Twitter, and many users took to the microblogging platform to share funny memes on the issue.

In this situation, the users were unable to transmit a message via WhatsApp for Android as well as iOS devices. Previously, the reflection of single tick marks for a message that has been sent and two tick marks when a message has been delivered. However, it was confirmed that no tick marks were displayed when the messages were sent in group chats or individual conversations.

The outrage also appeared to be reflected in the services of WhatsApp Web and WhatsApp’s desktop apps, which work independently of a connected phone’s internet connection.

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