Pegasystems Redefines Knowledge Management with AI Assistant

Pegasystems debuts "Knowledge Buddy," an AI assistant in the Pega Infinity lineup, streamlining business information.

By Sunil Sonkar
2 Min Read
Pegasystems Redefines Knowledge Management with AI Assistant

Pegasystems has just unveiled its newest tool for businesses and it called the “Knowledge Buddy” AI assistant. This digital sidekick, part of the Pega Infinity family, is designed to make handling information smoothly as well as easily.


Imagine having a chat with your computer and getting instant, smart answers – that is exactly what Knowledge Buddy does. It is like having your very own expert to help with questions and fetch information from your company’s brain (knowledge base).

Whether you are a company employee or a customer, Knowledge Buddy is ready to assist. You can even team up with it to write emails or documents based on what it knows. It is like a super-smart writing buddy.

Here is the techie part – Knowledge Buddy uses generative AI. That is like giving it the power to understand and respond to your questions in a natural, conversational way. Plus, it is packed with a safety feature called Retrieval Augmented Generation (RAG) to make sure it gives the right info without any mistakes.

Pegasystems made sure Knowledge Buddy is a good team player. You can create different buddies for different jobs, like helping with sales, service, marketing, or operations. They can easily fit into your company’s systems and digital places.

Pega GenAI Knowledge Buddy is like a time-saver. It can quickly find the right information, saving employees from spending too much time searching. But, of course, it needs your company’s info to be well-organized to work its magic.

As businesses race against time, Knowledge Buddy is here to make knowledge management easy and efficient – a true game-changer in the world of business brains.

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