Salesforce, which is a cloud-based customer relationship management software firm has now made its Artificial Intelligence supported Einstein Analytics Solution available for the financials services sector, the report revealed.
The data-driven insights offered by the analytics product will help the wealth advisors, managers and some of the retail bankers to instantly recommend the customized products for their customers, it revealed.
Salesforce, which is a San-Francisco based company revealed that the financial sector has seen their traditional business models being disrupted by the fintech startups and need to provide their end customers with some of the simpler products to help them buy with some of the investment and saving instruments. It also added that the customers are demanding fully digital, smart, personalized and fast products, with a high touch experience, it revealed.
“We are bringing AI to customer interactions and building products that speak the language of the financial services industry. They’re getting a tailored approach to analytics with the agility of our platform,” said Ketan Karkhanis, senior vice president and general manager of Salesforce Einstein Analytics.
Salesforce also revealed that the banks often struggle to manually stitch together and correlate all of their data from some of the systems and to deliver them at scale. Einstein analytics as of now is priced at $150 Million per user per month as an add on to the financial services product of the company.
Salesforce also revealed that it is now adding some of the new features to its marketing automation platforms Pardot to provide with some of the regional marketing teams and sub-brand tools to target and categorize audiences.