Saturday, January 16, 2021
Techiexpert.com
No Result
View All Result
  • Login
  • Register
  • Home
  • Tech news
  • Startups
  • AI
  • IOT
  • Big Data
  • Cloud
  • Data Analytics
  • ML
  • Blogging
Techiexpert.com
No Result
View All Result

Salesforce Empowers Service Teams with Next-Gen LiveMessage

Srikanth by Srikanth
January 7, 2017
in Cloud Computing
Reading Time: 2min read
A A
0
Salesforce Empowers Service Teams Next-Gen
9
SHARES
128
VIEWS
Share on FacebookShare on Twitter

Customer Relationship administration mammoth Salesforce.com presented now new LiveMessage, its new Customer Service Messaging system.

The new instrument will make Customer Service cooperations more conversational by permitting specialists to speak with Customers secretly utilizing their preferred private Messaging applications or by means of content Messaging, as indicated by the organization.

Higher ROI with more useful Customer Service

The system is the product of Salesforce’s obtaining of HeyWire, a Customer engagement organization it purchased in September. In the wake of rebranding HeyWire’s system as LiveMessage, Salesforce said it trusts the new Service will turn into a foundation of the Customer Service procedures of its customers.

ADVERTISEMENT

LiveMessage is making the applications easier to use

LiveMessage will make it less demanding for Customers to connect with organizations by liberating them from sitting before a web program. It ought to likewise help operators keep up different content discussions with Customers in the meantime, helping them support profitability and increment ROI.

The device will permit organizations to include Facebook Messenger and SMS abilities to their current Customer Service telephone numbers, empowering their Customer Service specialists to associate with their Customers straightforwardly inside Salesforce’s Service Cloud Console.

Salesforce Empowers Service Teams with Next-Gen LiveMessage

The LiveMessage system likewise accompanies another accumulation of Service bots equipped for social affair fundamental Customer data, for example, posystem information, contact data and last buy. Salesforce said the bots can even react to straightforward FAQs, which would save Customer Service specialists from commonplace undertakings and permit them to concentrate on illuminating more unpredictable Customer request, prompting to more important Customer Relationships.

Bots are really so useful

In his blog entry, Amezaga likewise said that the new bots ought to help organizations keep their operators more joyful, more drew in and more beneficial. “Bots are so hot right at this point. Almost every organization I meet with nowadays is either utilizing bots at present or plans to later on,” he said.

To bolster that pattern, Salesforce said it will offer a “BYOBot” alternative for their customers, empowering organizations to keep on using their current, pre-modified bots specifically with LiveMessage to make it less demanding to coordinate the new system with existing work processes.

Social messaging was never been so easy

Since LiveMessage is based on the Salesforce system actuation and design should be possible in as meager as one day, as indicated by the organization. Presently, the system bolsters SMS/MMS and Facebook Messenger locally and universally, in spite of the fact that Salesforce arrangements to include other prominent Messaging applications later on. Organizations will have the capacity to initiate Messaging support for those channels when they are upheld.

Share4Tweet2Share1Pin1
Srikanth

Srikanth

Passionate Tech Blogger on Emerging Technologies, which brings revolutionary changes to the People life.., Interested to explore latest Gadgets, Saas Programs

Related Posts

Cloud computing Immense potential of Pocket PCs in country like India
Cloud Computing

Cloud Computing: Immense potential of Pocket PCs in country like India

January 11, 2021
Neuromorphic computing could solve the tech industry's looming crisis
Cloud Computing

Neuromorphic computing could solve the tech industry’s looming crisis

November 26, 2020
Understanding OWASP Top 10 Cloud Security Risks
Cloud Computing

Understanding OWASP Top 10 Cloud Security Risks

November 22, 2020
GLOBAL PANDEMIC FUELS CLOUD COMPUTING GROWTH
Cloud Computing

Global Pandemic Fuels Cloud Computing Growth

November 7, 2020
Cloud Security - The Essential Tool of 2020 1
Cloud Computing

Cloud Security – The Essential Tool of 2020

November 3, 2020
Top 15 Free Cloud Storage Provider Available in 2020
Cloud Computing

Top 15 Free Cloud Storage Provider Available in 2020

October 28, 2020

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

I agree to the Terms & Conditions and Privacy Policy.

Latest Stories

chatbot customer service
Tech news

25 Virtual Assistant Services You Can Offer Your Clients

by Sony T
January 14, 2021
Learn how to set up automated security testing
Tech news

Majority of DDoS Attacks in 2020 – StormWall Report

by Srikanth
January 14, 2021
Broadband – Types & Their Benefits to Cloud Computing
Tech news

Broadband Connection – Types & Their Benefits Explained

by Sony T
January 14, 2021
5 Ways to Optimize Your Home for Cloud Gaming
Tech news

5 Ways to Optimize Your Home for Cloud Gaming

by Sony T
January 13, 2021
Important Email Marketing Automation Tips
Tech news

Important Email Marketing Automation Tips

by Sony T
January 13, 2021
Load More
Techiexpert.com

© 2020 All Rights Reserved

  • Terms of use
  • Privacy Policy
  • About Us
  • Contact us
  • Write For Us
  • Cookie Policy

  • Login
  • Sign Up
No Result
View All Result
  • Home
  • Tech news
  • Startups
  • AI
  • IOT
  • Big Data
  • Cloud
  • Data Analytics
  • ML
  • Blogging

© 2020 All Rights Reserved

Welcome Back!

Login to your account below

Forgotten Password? Sign Up

Create New Account!

Fill the forms below to register

*By registering into our website, you agree to the Terms & Conditions and Privacy Policy.
All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In
This website uses cookies. By continuing to use this website you are giving consent to cookies being used. Visit our Privacy and Cookie Policy.