Samsung has been in the news lately for all the wrong reasons. The tech giant recently had to face international criticism for recalling 2.5 million Note 7 phones since customers reported about potentially dangerous overheating, even exploding of the device in some cases.
After the embarrassing recall fiasco, Samsung began a costly replacement programme in order to give the customers a “safe” devices. While one would imagine that this was the end of Samsung’s trouble, a fresh report has come-in about the so-called “safe” new Note 7 handset overheating and finally exploding in China.
In addition to the exploding device report, there have been several reports about the new phones overheating suddenly and losing battery charge quickly, even when they are not plugged-in to a power supply.
According to an international daily, a tech worker named Hui Renjie had ordered his Note 7 online. Upon receiving it, he left it for charging overnight, but the device suddenly caught on fire and caused significant injuries to his fingers and damaged a laptop that was kept nearby.
Renjie claims that Samsung got in touch with him and tried to retrieve the burned device, but he didn’t give up on their repeated requests as he didn’t trust the company to come clean on the issue and wanted everyone to know about the incident for the greater good of the customers who have already bought it and warn the ones contemplating to buy one.
The world’s biggest smartphone maker started replacing the faulty Note 7 devices with new models of the phone only a week ago, after announcing the recall in the starting of the month. As a result of the recall fiasco, Samsung’s shares had to bear a huge loss, resulting in knocking billions off its value.
According to Koh Dong-jin, Samsung’s mobile business head, the recall has “cost us so much it makes my heart ache”.