- Can you provide insights into the current landscape of skill development and training initiatives in rural areas where Save Solutions operates?
Nationwide Commitment: At Save we operate nationwide, collaborating with dedicated individuals, our employees, to enrich experiences and prioritize continuous skill development.
Comprehensive On boarding: New team members undergo thorough training covering Technical, Business, and Operations aspects, ensuring a well-rounded understanding of their roles.
Versatile Skill Enhancement: Training encompasses technical skills, introducing rural staff to technology, and deep dives into banking processes. Soft skills, including time management and email etiquette, contribute to a versatile and confident workforce. These skills not only helps them at an organizational level but also in their personal lives whilst enhancing the quality of their overall life.
For our Customers: Save engages rural communities through camps, recently collaborating with SIDBI for financial inclusion training. Ongoing financial literacy programs empower customers with essential knowledge, reflecting Save’s commitment to a customer-centric approach for skill development in rural areas.
- What are some of the key technological advancements or innovations that Save Solutions is aiming to introduce or promote within these rural areas?
We’ve transitioned to a Learning and Development platform, enabling our team to access training sessions remotely from anywhere, with the flexibility to seek clarifications as needed. Additionally, we are using an in-house LMS (learning management system) for all our process, soft skills and others skill encashment training manuals, ensuring employees have constant access for reference, which not only helps us to conduct the training even helps us to evaluate the performance of the participants.
To facilitate seamless communication and training, we leverage online platforms such as Google Meet and MS Teams, connecting with our team virtually to deliver comprehensive training sessions. This approach not only enhances accessibility but also helps in collaboration and engagement amongst our employees, even when working remotely.
We’ve revamped our training approach to ensure our rural executives can easily absorb and apply what they learn. One innovative strategy involves bringing in managerial staff from their own villages to conduct sessions in the local language, sharing their journeys and the challenges they’ve overcome, along with solutions.
We believe in the power of human interaction, which remains central to our training process. Not only does it address problems effectively, but it also cultivates trust among our workforce, a vital ingredient for any business’s success.’
Other than this, our Customer Service Points Operators organize Gram Sabha in their village which not only increases awareness about our CSP but also serves as a financial literacy camp.
- What challenges or barriers do you encounter when implementing technology adoption initiatives in tier 2 and tier 3 cities?
In rural areas, the low literacy rate poses a challenge for our executives to grasp the working processes immediately. Despite multiple training sessions and addressing questions, it often takes time to get everyone aligned. However, our main hurdle lies in connectivity issues in remote locations. This obstacle leads to delays in processes and hampers smooth operations. Furthermore, record maintaining due to not having enough experience with using computers is another challenge that we face.
- Can you share any success stories or notable outcomes resulting from these skill development and training efforts?
Our training initiatives have truly transformed the lives of our rural workforce. They’ve come to appreciate the value of education, leading many to enroll their children in better schools for brighter futures. Understanding banking and loan processes has opened up new financial opportunities for them, enabling dreams of owning homes and providing their families with better lives.
Additionally, our financial management training empowers them to handle money wisely, make informed spending choices, and adopt saving habits. It’s gratifying to see these teachings being put into practice and yielding positive results for our team members.
- What role do partnerships with local educational institutions or organizations play in facilitating skill development and training initiatives?
We organize guest lectures and training sessions in collaboration with local organizations for our management-level employees. These sessions delve into market insights and behavioral aspects, equipping them with valuable knowledge to enhance their team management skills and meet business targets effectively.
- How does Save Solutions measure the long-term sustainability and scalability of its skill development and training initiatives in tier 2 and tier 3 cities?
We’re always refining our training strategies to ensure we provide the best resources for our team. Developing tailored training modules and sessions for individuals in tier 2 and tier 3 cities is a key component of our sustainability plan, ensuring we stay ahead and maintain a skilled workforce. Market research is ongoing, enabling us to adapt quickly to changing business landscapes and consumer behaviors.
Our commitment extends to building a robust online platform where employees can access a wealth of reading material anytime, anywhere. Ultimately, the true measure of our training’s success lies in the growth and confidence of our rural employees, both professionally and personally. Their resilience and determination serve as a testament to the effectiveness of our efforts.
