Monday, January 18, 2021
Techiexpert.com
No Result
View All Result
  • Login
  • Register
  • Home
  • Tech news
  • Startups
  • AI
  • IOT
  • Big Data
  • Cloud
  • Data Analytics
  • ML
  • Blogging
Techiexpert.com
No Result
View All Result

Tata Power to launch customer services on Microsoft Kaizala

Srikanth by Srikanth
September 10, 2019
in Tech news
Reading Time: 2min read
A A
0
Tata Power to launch customer services on Microsoft Kaizala
10
SHARES
136
VIEWS
Share on FacebookShare on Twitter

Living up to its ‘customer first’ philosophy, Tata Power India’s largest integrated power utility, has co-created and launched a unique mobile-based service with Microsoft for its customers in Mumbai. In a first by any power utility in India, the Company recently deployed Microsoft Kaizala, a chat-based communication and data management tool offering transparent and quality-oriented services to its customers of Mumbai.

Microsoft Kaizala is a “Made for India” mobile solution aimed at bridging the gap between employees, extended workforce and customers. The tool will enable Tata Power to seamlessly connect and coordinate work with the entire value chain, including field employees, vendors, partners, and customers wherever they are. Consumers will be able to have an easy access to Microsoft Kaizala and will be able to pay electricity bills from their smartphone. They will also receive notifications and alerts related to meter reading, discounts, due/ overdue dates and disconnection updates.

Commenting on this development, Mr. Praveer Sinha, CEO & Managing Director, Tata Power, said, “We are extremely proud to be the first utility in India to launch customer services on ‘Microsoft Kaizala’ and are confident that our collaboration with Microsoft India will prove to be beneficial for enhancing the  overall customer experience of  the Company’s customer centric services.”

Meetul Patel, COO, Microsoft India said, “Microsoft Kaizala was designed to help organizations engage with large ecosystems of customers, partners, and mobile workforces. It makes communications across these networks more natural through chat, video, and voice interfaces. It makes tasks simpler through easy-to-use apps. And it does this securely. We believe that Tata Power’s innovation combined with the platform that Kaizala provides will create great new experiences for Tata Power’s customers.”

ADVERTISEMENT

Tata Power will continue to roll out other communication modules enabling users to view and download electricity bills of any month or year on demand using this new Kaizala app. They will also be able to view and download their payment & account statements. Single window for seeking information or raising concerns or sharing feedback to Tata Power along with many other features will be made available to users soon. Tata Power users can download Microsoft Kaizala for free from the Apple App Store or Google Play Store and login using their registered mobile number.

Tags: custmer experienceMicrosoftTata power
Share4Tweet3Share1Pin1
Srikanth

Srikanth

Passionate Tech Blogger on Emerging Technologies, which brings revolutionary changes to the People life.., Interested to explore latest Gadgets, Saas Programs

Related Posts

Second Edition of SAP-CIIE Startup Accelerator Program Announced
Tech news

5 Ways To Grow Your Startup’s Visibility Online

January 18, 2021
Impact of COVID-19 on Startups Funding
Tech news

Post-Pandemic Investment Management: Why turn to AI

January 17, 2021
Get Maximum Benefit from your LinkedIn App using Piwaa
Tech news

Get Maximum Benefit from your LinkedIn App using Piwaa

January 16, 2021
chatbot customer service
Tech news

25 Virtual Assistant Services You Can Offer Your Clients

January 14, 2021
Learn how to set up automated security testing
Tech news

Majority of DDoS Attacks in 2020 – StormWall Report

January 14, 2021
Broadband – Types & Their Benefits to Cloud Computing
Tech news

Broadband Connection – Types & Their Benefits Explained

January 14, 2021

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

I agree to the Terms & Conditions and Privacy Policy.

Latest Stories

Second Edition of SAP-CIIE Startup Accelerator Program Announced
Tech news

5 Ways To Grow Your Startup’s Visibility Online

by Sony T
January 18, 2021
Impact of COVID-19 on Startups Funding
Tech news

Post-Pandemic Investment Management: Why turn to AI

by Daglar Cizmeci
January 17, 2021
Get Maximum Benefit from your LinkedIn App using Piwaa
Tech news

Get Maximum Benefit from your LinkedIn App using Piwaa

by Sony T
January 16, 2021
chatbot customer service
Tech news

25 Virtual Assistant Services You Can Offer Your Clients

by Sony T
January 14, 2021
Learn how to set up automated security testing
Tech news

Majority of DDoS Attacks in 2020 – StormWall Report

by Srikanth
January 14, 2021
Load More
Techiexpert.com

© 2020 All Rights Reserved

  • Terms of use
  • Privacy Policy
  • About Us
  • Contact us
  • Write For Us
  • Cookie Policy

  • Login
  • Sign Up
No Result
View All Result
  • Home
  • Tech news
  • Startups
  • AI
  • IOT
  • Big Data
  • Cloud
  • Data Analytics
  • ML
  • Blogging

© 2020 All Rights Reserved

Welcome Back!

Login to your account below

Forgotten Password? Sign Up

Create New Account!

Fill the forms below to register

*By registering into our website, you agree to the Terms & Conditions and Privacy Policy.
All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In
This website uses cookies. By continuing to use this website you are giving consent to cookies being used. Visit our Privacy and Cookie Policy.