Friday, May 27, 2022
Techiexpert.com
No Result
View All Result
  • Login
  • Register
Exclusive Videos
  • Tech news
  • Startup news
  • Artificial Intelligence
  • IOT
  • Big Data
  • Cloud
  • Data Analytics
  • Machine Learning
  • Blockchain
  • Social Media
  • Tech news
  • Startup news
  • Artificial Intelligence
  • IOT
  • Big Data
  • Cloud
  • Data Analytics
  • Machine Learning
  • Blockchain
  • Social Media
No Result
View All Result
TechiExpert
No Result
View All Result

Tech Mahindra and UiPath Launch AI Driven Solutions for Enterprises

Srikanth by Srikanth
November 15, 2020
in Startup news
Reading Time: 2 mins read
Tech Mahindra and UiPath Launch AI Driven Solutions for Enterprises
10
SHARES
146
VIEWS
Share on FacebookShare on Twitter

Tech Mahindra Ltd., a leading provider of digital transformation, consulting and business re-engineering services and solutions, and UiPath announced their first joint solution offering – an end-to-end cognitive operations automation solution, in the area of Service Desk Operations. This ready-to-use cognitive operations solutions will help to accelerate the automation journey of an enterprise.

Due to ongoing digital transformation efforts, service desks have become more accessible to customers, and need to support a wider and complex range of offerings. The cost of manual service desk support increases by 3X with every escalation. Further, the high volume of customer requests and limited service desk capacity leads to a high average wait and response time, which then translates into an average customer experience.

Keeping these industry pain points in mind, Tech Mahindra and UiPath have developed a solution to enhance operational efficiency, business agility and provide better customer experience. Combined with self-service capabilities, the solution will support the entire life cycle of a service desk ticket from creation to closure i.e. categorization, triaging, resolution and knowledge management.

Sameer Dania, Global Head, Business Development – Platforms, Tech Mahindra said, “With Artificial Intelligence (AI) and Automation at the core of the digital transformation journey of an enterprise, Tech Mahindra is happy to partner with UiPath to introduce a comprehensive cognitive automation solution to our customers in the area of Service Desk Operations.  TACTiX, our AI powered IT Operations Platform, powered with UiPath’s superior enterprise Robotic Process Automation capabilities will provide deeper automation across the Service Management activities leading to increased operational efficiencies and business agility.”

 As part of the TechMNxt charter, which supports building a collaborative disruption ecosystem to drive innovation, Tech Mahindra and UiPath came together in 2016.  In this Joint Solution Offering, Tech Mahindra has integrated their flagship AIOps (Artificial intelligence for IT operations) platform TACTiX, powered by Machine Learning and Natural Language Processing capabilities, with UiPath’s industry leading RPA (Robotic Process Automation) capabilities and platform to provide end-to-end automation in the area of Service Desk Operations.

Venu Kannan, Chief Solutions Officer, UiPath, said, “We are very excited to combine years of practical delivery experience, productized ML engine, and service desk solution from Tech Mahindra with UiPath’s enterprise RPA. This solution will improve speed of service desk resolution and help identify root cause of the issues leading to overall decrease in service requests”

Tags: AI ServicesEnterprise AnalyticsRobotic Process AutomationTech MahindraUiPath
Share4Tweet3Share1Pin1

Related Posts

Interview : Video Analytics using Artificial intelligence – Enalytix
Startup news

Interview : Video Analytics using Artificial intelligence – Enalytix

BharatX raises $4.5 million from YC and others in seed round
Startup news

BharatX raises $4.5 million from YC and others in seed round

Revise raises $3.5M in funding led by Alpha Wave Global and 8i
Startup news

Revise raises $3.5M in funding led by Alpha Wave Global and 8i

Bengaluru based Getafix Technologies launches one-of-its kind document digitisation platform – Scanroid
Startup news

Bengaluru based Getafix Technologies launches one-of-its kind document digitisation platform – Scanroid

Everstage raises $13M Series A from Elevation Capital
Startup news

Everstage raises $13M Series A from Elevation Capital

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Most Read

  • What is windows modules installer ? How to Enable/Disable

    What is windows modules installer ? How to Enable/Disable

    1008 shares
    Share 403 Tweet 252
  • Link Building for SEO: A Brief Beginners’ Guide

    23 shares
    Share 9 Tweet 6
  • Visionary Entrepreneur and Investor Leonid Radvinsky Champions Open Source Tech

    193 shares
    Share 77 Tweet 48
  • How to make a chatbot using HTML

    157 shares
    Share 62 Tweet 39
  • How to Track Someone’s iPhone by Phone Number?

    70 shares
    Share 28 Tweet 18
  • Google Analytics real time changes to “last 5 minutes”

    15 shares
    Share 6 Tweet 4

Recent Stories

Why Is Terra Luna dropping?

Why Is Terra Luna dropping?
Share5Tweet3Share1Pin1

How to Find Your Dream Job: Interview Techniques and Resume Writing

How to Find Your Dream Job: Interview Techniques and Resume Writing
Share4Tweet3Share1Pin1

YouTube vs Instagram: Fashion’s Video Face-Off

YouTube vs Instagram: Fashion’s Video Face-Off
Share4Tweet3Share1Pin1

Need for Digital Accessibility for businesses

Need for Digital Accessibility for businesses
Share4Tweet3Share1Pin2
  • Terms of use
  • Privacy Policy
  • About Us
  • Contact us
  • Write For Us
  • Cookie Policy

© 2022 All Rights Reserved

No Result
View All Result
  • Tech news
  • Startup news
  • Artificial Intelligence
  • IOT
  • Big Data
  • Cloud
  • Data Analytics
  • Machine Learning
  • Blockchain
  • Social Media

© 2022 All Rights Reserved

Welcome Back!

Login to your account below

Forgotten Password? Sign Up

Create New Account!

Fill the forms below to register

All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In
Cookie Law Notice
This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Cookie settingsACCEPT
Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Functional
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Advertisement
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
SAVE & ACCEPT