Don’t think, your business wouldn’t have to invest in customer service in the future. Keep in mind, if you don’t invest in customer service right now, it will be hard for you to make your business stand out. Today, companies are investing millions of dollars worth of money in customer service because it is paramount in this day and age. BPO in the Philippines and other countries in Asia are also becoming more in demand as many businesses opt to outsource customer service instead. Gone are the days when customers were only concerned with the core product or service. Now, a millennial customer wants to feel valued as soon as they contact the company for a certain product or service. In this feature, we will walk you through a few ways to improve customer service with the help of technology:
1. Better Communication
The most interesting benefit of technology is the clarity in communication. Now that technology is everywhere, companies don’t have an excuse for the customers about poor communication. For example, if you look at the old methods of communication, you will be astonished to know that companies during the old days had to cater for a lot of phone calls at the same time. Now, they can receive all the messages from the clients and respond individually. This way, clients also feel rest assured about receiving a message from the company.
2. Phone Answering Machines
With technology being around, companies can benefit from automatic phone answering machines. The phone answering messages can be automatically sent to the clients when they want to contact you. this means you won’t have to invest in more human resources in the long run. earlier, companies would eventually lose out many clients when they would not get in touch with many people. now, the automatic phone answering machines have made it easier for the customers to have their voices heard.
3. Availability
As discussed earlier, the 24/7 availability of social media, websites, and several other marketing tools has enabled better communication. Traditionally, companies had to set a specified time slot for the customers. Now, the dynamics of everything have changed and people prefer to contact firms at any time of the day. Even if the customer service personnel isn’t available, they can drop a message that can be replied to later. Because technology is omnipresent, several firms are having a major moment right now.
4. Empathy
There is enough evidence, which shows that customers are repulsed by poor customer services. especially when the company fails to understand the customer’s message, this can lead to serious issues. However, with technology being around, now it is easier for the message of the customers to be understood. In reality, the customer services personnel can easily curate the request of millennial clients. this wasn’t possible a few years back but is now a common phenomenon.
Therefore, technology has brought several changes in the way humans communicate. Hadn’t it been for technology, many businesses would have never seen the light of the day. thanks to this factor, it is a lot easier for everyone to communicate and express their thoughts.
