known as computer assisted dispatch, computer aided dispatch is a method used
by numerous service industries to coordinate and move assets such as emergency
services, taxicabs, mass transit vehicles, field service technicians and more
through the use of fully or semi-automated computer systems.
involves sending messages, storing and retrieving data. It normally includes
software suites, which are optimized to manage the service, dispatch, and
maintenance of responding resources in the field, which includes call input,
call disposition, call dispatch, call resolution, status and tracking, and
computer aided dispatch features have already come a long way, technological
advances are pushing the evolution of the field. Factors such as the
introduction of wearable devices and audio analytics are boosting the scope of
applications for these systems.
Audio Analytics through Deep Learning to Increase Access
The advent of technologies for audio analytics will play significant role in the future of computer aided dispatch. At present, this technology is still
in a nascent stage of adoption as most businesses consider audio to be an unstructured form of data. However, with tech improvements this type of data is hard to analyze and arrange.
The analysis of audio for deep learning, will allow computers to understand the speech of people, and make services such as emergency hotlines much more efficient. This technology has already been adopted in Copenhagen.
addition, this tool will also be able to help in the scrutiny of performance
from dispatchers, and will help in better enforcement of guidelines and
regulations. In time, the use of audio analytics can be used for the
development of personalized training for dispatchers, with the help of advances
in behavioral science.
Wearable Devices and GIS Capabilities Improve Response Times
A number of computer aided dispatch systems have already incorporated geographic information system (GIS) capabilities, for computerized mapping applications. The dependence of computer aided dispatch systems on GIS is only expected to increase in the near future, especially with the rising use of mobile phones and wearable devices, which will allow advanced levels of analytics and visualization.
technologies are also expected to become a mainstay in computer aided dispatch
systems, which will be bolstered by constant innovations in the field with
regards to miniaturization in technology.
instance, Apple has announced the new walkie-talkie feature for its Apple Watch
with a new software update, which may provide the scope of use outside a
consumer market as well. Such features could also work as a voice based texting
system, which can support tech such as radios and laptops.
Silent Dispatching Finds New Applications
service departments around the world have been testing silent dispatches or
automated voice free communications between first responders and dispatchers.
This tech allows organizations to reduce radio traffic and data entry efforts
in addition to stopping nuisance calls. New applications such as emergency or
distress signaling can result in increased leveraging for this technology in
cases of prevention in imminent danger.